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Frequently Asked Questions

How do I clean my cape if it gets dirty?

Good news, the satin is washable! I recommend closing the velcro closure before hand washing the cape in the sink using liquid soap and then place on a hanger to drip dry in the shower. This washing method will keep your cape looking brand new and prevent the felt emblem from pilling.

 

My power wrist cuffs are too small.

You have a 50/50 chance of putting them on correctly. The straight edge should be by the wrist and the pointy edge is oriented towards the shoulder. If they still do not fit correctly contact us, holly@creativecapes.com, to exchange your unused cuffs for the next size up. Small cuffs fit 4.25" to 6" wrists, Large cuffs fit 6.25" to 8" wrists.

 

 

I ordered the wrong size, how do I exchange my item for the correct size?

Mail back the unused item within 10 days of delivery for an exchange. Include in your package the item with the original order number and notation of the preferred size of your replacement.

Mail to: Creative Capes
Atten: Holly Hagen
6448 Coxwold Drive
Elkridge, MD 21075

 

Can I return my purchase for a refund?

Unfortunately returns for refunds are not accepted since each item is handmade upon customers order. If you feel the item is defective, please contact Creative Capes, holly@creativecapes.com, within 10 days of delivery for us to review.

 

What form of payment do you accept?

VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS, PAYPAL

 

How long does it take for my order to arrive?

Normal turnaround is 6 to 10 business days. Orders will be mailed via USPS from Maryland. 

 

What is my shipping cost?

Shipping and Handling will be determined at checkout based on items and mailing address.