FAQ

Ordering

What size should I select?

If you need guidance on sizing refer to our size guides located in the individual product listings.

Capes:

The capes are designed to cover the torso but not extend beyond upper thigh to strike a balance between style and comfort. Purchasing a cape in a larger age range may lead to added weight, potentially causing discomfort around the neck area. It's essential to ensure that the cape not only looks fantastic but is also safe and comfortable for the little ones wearing it. It is important that the child is sturdy on their feet and capes aren't too long to avoid them being a tripping hazard.

Adults Capes:

Yes Creative Capes offers adult capes! There is no age limit on being super, XL capes are made upon request. You can contact Holly to discuss size options or place an order for a large cape and mention at checkout in the instruction box that it is for an adult and you need to upsize to XL. 

Wrist Cuffs:

You have a 50/50 chance of putting the power wrist cuffs on correctly. The straight edge should be by the wrist and the pointy edge is oriented towards the shoulder. If they still do not fit correctly contact Holly to exchange your unused cuffs for the next size up. Small cuffs fit 4.25" to 6" wrists which are suited for kids with thin arms. The large cuffs fit 6.25" to 8" wrists and are needed for larger kid's wrists or adults.

Belts:

Petite Belts are for 20" - 23" waists. Typically kids wearing 2T to 5T pants need the petite belts.

Regular belts are for 23' - 26" waist. Kids wearing 6T to small (7/8) pants typically use regular belts.

What is turnaround?

Normal turnaround is typically up to a week to create your handmade items. Orders will be mailed via USPS from Maryland. Shipping time will vary based on location and time of year. All items will be shipped out Maryland, USA.

Can I cancel my order?

If you email Holly quickly after placing your order, she will respond asap if she can cancel your order and refund the transaction. It is important that you notify Creative Capes quickly since no cancelations will occur after the creation of your order has begun.

Shipping, Returns & Exchanges

Orders are sent out from Maryland via USPS. Customers have the option of selecting flat rate ground shipping for $6.99 (USA addresses) or faster USPS service.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that Holly has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Orders to USA- Shipping and Handling is $6.99 for USPS flat rate ground shipping. You have the option of selecting USPS priority mail which cost will be determined at checkout based on items and mailing address. 

Orders to Canada- Shipping and Handling cost will be determined at checkout based on items and mailing address. Items are sent through US postal service. Please Note: I have no ability to determine what, if any, customs or duties will be charged when shipping outside the USA. All customs, duties and import fees are the sole responsibility of the recipient. 

Do you ship overseas?

Creative Capes only ships to Canada and United States. Shipping costs will apply, and will be added at checkout.

Can I return my order?

Unfortunately returns for refunds are not accepted since each item is handmade upon customers order. If you feel the item is defective, please contact Holly within 10 days of delivery to discuss options.

Get in touch

Have questions about your order, or a general enquiry?